This is a concept I explored while developing the enrollment UX for a digital identity platform for Thomson Reuters. The most used and recognized user flow convention for enrollment of a product or service is a multi-step process. It’s simple and straightforward, but can feel fragmented with the many steps, taps, and screens the user has to interact with. We recognized this and wanted to see what else we could do.
The inspiration for this concept was a quirky synergy of both Apple’s Face ID Set Up process, online live chat customer support, and video chat software. The main takeaways were the familiarity and potential ease of use.
The Concept
It uses the technology of the front-facing camera on the user’s mobile device, as well as the concept of an auto-detection layer that initiates once the camera is launched, typically when the user initiates the enrollment. Once initiated, the user will see the live camera with the auto-detection layer become active. A thin yellow border communicates the auto-detection. Instructions are also shown as an overlay. And once the auto-detection layer successfully captures (e.g. selfie, documentation, voice), the user will see a success confirmation. The UI is purposefully light. There is no tapping to capture or submit or any other screens. This is so the user understands everything is being captured in a single instance.
Not only would this capture selfies easily, but can capture facial recognition, voice recognition, and scan documents. This could also use the camera on a user’s desktop launched via a browser. It would require the camera to be live throughout the whole process of enrollment.
Credits
Creative direction and UX architecture: Jennifer Lee